FAQ

Answers before the first brief.

Prices, payments, timelines and collaboration: what you should know before you order.

Prices and configuration

Can I see the price before we talk?

Yes. Every configurator shows the final price in EUR and the estimated effort for each option. The total in RON appears when you order, at the displayed exchange rate.

Do prices include VAT?

DEYCRUSADER SRL is not registered for VAT. The displayed prices are final and no VAT is added.

What do package, deliverable and option mean?

A package is a starting point with set quantities. A deliverable is what you concretely receive: pages, screens, clips, reports. An option is a deliverable or feature you add or remove. What is included in the package is not paid for twice.

What do the estimated hours mean?

The estimated production effort, not the calendar timeline. The timeline is calculated from the hours, the specialist's daily capacity and a delivery buffer.

Which costs are not included?

External costs: the domain, the ad budget, licenses, AI and API usage, platform subscriptions, app store fees. You pay them directly to the providers and see them separately in the configuration.

Can I change the configuration after adding it to my order?

Yes, before payment. From the order page you open the configuration, change it and the same line is updated, with no duplicate. After payment, changes are estimated and approved separately.

Payments and subscriptions

Why are prices in EUR and payment in RON?

EUR is the stable reference for the catalog. Payment is made in RON, at the NBR exchange rate shown in the order. RON amounts, including future instalments, are fixed when the order is confirmed.

How do I pay for a project?

Standard: 30% deposit and 70% at handover. For eligible projects, six equal monthly instalments, with the total increased by 30%, which include basic maintenance during the instalment period. Photo-video production and UGC require a 50% deposit.

How does the discount for a complementary service work?

When you order a main service together with an eligible complementary one, you get a 30% discount on the complementary service. For monthly services, the discount applies only to the first month. It does not apply to the media budget, licenses, external usage or setup.

Do I have to buy at least 3 months?

No. We recommend 3 months for a realistic assessment, but you can choose 1, 3, 6 or 12 months. The subscription ends at the chosen duration unless you tick renewal.

How is maintenance paid?

First month: 50% at the start, 50% at the end of the month. If the second month also starts, on that date you pay the balance of the first month plus the second month. From the third month on, each month is paid in advance.

What happens if a payment fails?

The service doesn't start until the payment is confirmed. You can retry the payment from the order page. Retries don't create duplicate instalments.

Timelines and collaboration

When does the project start?

After the payment is confirmed, we prepare the contract and the brief, usually within 1–2 working days. The start depends on capacity and on receiving materials and access. You can see the calculated dates on the order page.

When does a subscription start?

On the later of the contract signature date and the date the initial payment is received. We don't invoice retroactively.

Do I talk directly with the person working on the project?

Yes. The assigned specialist talks with you about requirements, progress and revisions.

How many revisions are included?

Three consolidated rounds per deliverable or per defined stage. A round is a list of feedback sent once for that version.

Rights and support

Who owns the result?

After full payment, the original work and the agreed deliverables become your property, under the contract. Third-party licenses, fonts and open-source components keep their own terms.

What happens after handover?

For 30 days we fix any non-conformities with the agreed deliverables. For monthly updates and changes there is maintenance.

Is hosting included?

For web projects we deliver, the first year of standard hosting is included from launch. From the second year, standard renewal costs 99 EUR per year and is your choice. The domain is paid separately.

What do I do in an emergency?

Use the Emergencies page. We assess the problem and tell you the rate, between 100 and 200 EUR/hour, before any work.

Can't find the answer? Write to us or book a short call. We can't anticipate every question, but we answer the ones about your project.

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